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    WHAT ARE YOUR DESPATCHING HOURS?

    We despatch Monday - Friday from 9am to 5pm. Next Working Day orders must be placed by 3pm to be despatched that day.

    WHEN WILL YOU DESPATCH MY ORDER?

    All orders will be shipped as soon as all the items are available - subject to payment authorisation.

    Where items on your order are out of stock the order will ship once all of the orders components become available. If you would rather not wait for the remainder to come in to stock, we advise that you place a separate order for these items.

    Please note: At exceptionally busy times like Christmas or in periods of adverse weather conditions deliveries may be delayed by a day or two beyond normal timescales quoted. At these times we cannot guarantee next day delivery when selected.

    CAN I USE AN ALTERNATIVE DELIVERY ADDRESS?

    If you would like us to ship to an alternative address rather than your registered billing address, simply supply an alternative delivery address when checking out.

    Please note: The Billing address must be the address your payment card is registered to. PO Box addresses may not be accepted.

    CAN I TRACK MY DELIVERY?

    Yes, when we despatch your order we will email you with the tracking details.

    Tracking details will not appear or update on the Royal Mail Web Site until the parcel has entered into their schedule approximately 24 hours after despatch has been actioned

    MISSING OR DAMAGED DELIVERY?

    If your goods have either been received as damaged or are missing please contact customer services immediately, either by email: WSFS@worldsoccerfootballshop.com or by calling us on  +33(0)753503754